Refund policy

Last updated: 2 November 2026

• If your translation cannot be finished, your payment is refunded in full, and you are told by e-mail.
• If something is wrong with the file you receive (pages missing, the wrong language, a file that does not open), write to contact@glotbee.com within 14 days of delivery. We fix it, and if we cannot, your payment is refunded in full.
• Until the translation has been delivered, you can cancel the order by writing to us, and your payment is refunded in full.
• A delivered translation is not refunded because of a change of mind, or for wording you would prefer to be different: every order includes a round of corrections for that.

Refunds are paid by Lemon Squeezy, our reseller, to the card or account you paid with. They usually arrive within 5 to 10 working days, depending on your bank.